Privacy Policy

Introduction 
 

The Canadian Operatic Arts Academy (“COAA”, “we” or “us”) is committed to protecting your privacy. This privacy policy (“Privacy Policy”) sets out how COAA collects, uses, and discloses personal information about you when you interact with us, including when you apply to our program, donate, purchase event tickets, or visit our website www.canadianoperaticarts.ca and all subdomains (collectively, our “Website”), and any other interactions with us. By using this website, you consent to the data practices described in this policy. Where required, the form of consent may be expressed or implied, depending on the sensitivity of the information and the circumstances of its collection. 
 

We take responsibility for all personal information in our care. All staff, service providers, contractors, agents, and affiliated organizations that we work with are required to protect and handle your information in accordance with this policy. 
 
Collection of your Personal Information 
 

We may collect the following categories of personal information about you: 

• Name, telephone numbers, e-mail address 

• Payment and financial information reasonably required to process transactions or donations 

• Purchasing, ticketing, attendance, subscription, donation, and program participation history 

• Medical information (related to seating needs and program participants)

• Professional and personal relationships, affiliations, and activities 

• Artistic preferences and other personal interests 

• Website, technical, and usage information collected through coc.ca or related digital services, including information collected through cookies and similar technologies 

• Age and birth date  
   

Where we collect medical information for participants in our program, we use it solely to provide a high-quality experience, address integration needs, and manage health and safety. We do not share this information with third parties, except as required by law or in a medical emergency, where disclosure is limited to medical personnel and law enforcement. 
 
Use of your Personal Information 
 

We use your personal information for the purpose for which it was collected, any other purpose you have consented to, and any other purpose permitted by law. This may include using your personal information for any of the purposes indicated below: 
 

• To communicate about COAA programs, events, offers, fundraising projects, and other special initiatives. 

• To better understand the needs and desires of patrons, as well as to develop sales, service, and donor programs suitable to COAA patrons 

• To meet legal and regulatory requirements 

• To operate, maintain, secure, and improve COAA’s website, systems, and digital communications 

• To protect against error, fraud, and other criminal activity

• Where permitted and subject to applicable consent requirements, to measure engagement, analyze website traffic, support effective marketing strategies, and manage digital advertising and related audience activities  
   

On occasion, COAA may share data with trusted partners who support our operations, including statistical analysis, ticketing, payment processing, fundraising, website analytics, and marketing. These providers may access this information solely to perform services on COAA's behalf and are not permitted to use it for their own purposes.
 

You can control certain cookie preferences through your browser settings or, where available, through our website consent tools.

Note that disabling some technologies may affect website functionality.
 

Any new use of your personal information requires approval by our Privacy Committee and Privacy Officer. 
 

We do not sell, rent, exchange, or otherwise disclose personal information to any outside third party except where authorized and or required by law and as detailed in this privacy statement. 
 

All information collected is used by COAA for communicating with patrons, for patron service, and for patron analysis; information that does not serve these purposes will not be collected or retained.  
 

We will not use, store, or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law. We retain personal information only as long as necessary to fulfill those purposes. 
 
Contact Information 
 

Questions, concerns or complaints relating to this Policy should be directed to canadianoperaticarts@gmail.com

We may change this policy from time to time. We encourage you to review it periodically to stay up to date on our current practices. Each version is dated for your reference. 
 

Last updated: September 17, 2026